1. Who we are

Sunny Jeeps
Noosa, Queensland, Australia
Email: contact@sunnyjeeps.com.au

2. What information we collect

We collect information in three main ways:

2.1 Information you give us
When you:
• Make a booking or request a quote
• Contact us by email, phone or through our website
• Join our mailing list or follow us on social media

you may provide:
• Name
• Email address
• Phone number
• Number of guests and tour preferences
• Payment details (processed securely by our payment provider – we do not store full card details)
• Any other information you choose to share (e.g. special requests, accessibility needs)

2.2 Information we collect automatically

When you visit our website, we may automatically collect:
• IP address
• Browser type and device information
• Pages viewed and time spent on the site
• How you found our site (e.g. Google search, social media, ads)

This is usually collected through cookies and similar technologies.

2.3 Information from third parties

We may receive information from:
• Advertising and analytics tools (e.g. Google services)
• Booking or payment providers you use to book our tours

3. How we use your information

We use your information to:

3.1 Provide our services
• Process and manage your bookings
• Communicate with you about your tour (confirmations, changes, reminders)

3.2 Customer support
• Answer questions and respond to enquiries

3.3 Improve our business
• Understand how people use our website and tours
• Improve our services, website and customer experience

3.4 Marketing (with your consent where required)
• Send you news, special offers or updates about Sunny Jeeps
• Show you relevant ads for our tours online

You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails or contacting us.

4. Legal bases for using your information

We process your personal information on the following bases:
• To perform a contract with you (e.g. when you book a tour)
• To comply with legal obligations (e.g. tax and accounting)
• For our legitimate interests (e.g. improving our services, preventing fraud)
• With your consent (e.g. for certain marketing activities, where required)

5. How we share your information

We do not sell your personal information.

We may share your information with:

5.1 Service providers
Service providers who help us run our business, such as:
• Payment processors
• Booking and scheduling tools
• Email and marketing platforms
• Website hosting and analytics providers

5.2 Professional advisers
• Accountants, legal advisers or insurers, where needed

5.3 Authorities
• If required by law, regulation, court order or to protect our rights, safety or property

We only share what is necessary and require our service providers to protect your information.

6. Cookies and tracking technologies

Our website may use cookies and similar technologies to:
• Make the site work properly
• Remember your preferences
• Understand how visitors use our site
• Improve our marketing and ads

You can usually control cookies through your browser settings. If you disable some cookies, parts of the site may not work as intended.

7. How we protect your information

We take reasonable steps to protect your personal information, including:
• Using secure systems and tools
• Limiting access to staff and service providers who need it
• Using secure payment providers for online payments

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. How long we keep your information

We keep your personal information only as long as needed to:
• Provide our services and manage your bookings
• Meet legal, tax and accounting requirements
• Resolve disputes and enforce our agreements

When we no longer need your information, we will delete or anonymise it.

9. Your rights

Depending on where you live, you may have rights such as:
• Access: ask what personal information we hold about you
• Correction: ask us to correct inaccurate or incomplete information
• Deletion: ask us to delete your personal information, in some cases
• Restriction: ask us to limit how we use your information
• Objection: object to certain types of processing, such as direct marketing
• Portability: ask for a copy of your information in a usable format

To exercise any of these rights, contact us at contact@sunnyjeeps.com.au. We may need to verify your identity before responding.

10. Children

Our services are not directed at children under 16.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will delete it where appropriate.

11. International transfers

Our service providers may store or process your information in other countries.
Where this happens, we take reasonable steps to ensure your information is protected in line with this Privacy Policy and applicable laws.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The “Last updated” date at the top shows when it was last changed.
If the changes are significant, we may notify you by email or a notice on our website.

13. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Sunny Jeeps
Email: contact@sunnyjeeps.com.au

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This Privacy Policy is for general information only and does not constitute legal advice. For specific legal guidance, please consult a qualified legal professional.