Privacy Policy
Introduction
Sunny Jeeps values the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services. By booking a tour with Sunny Jeeps, you agree to the terms outlined in this policy.
Information Collection
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Personal Information: When you book a tour with Sunny Jeeps, we may collect personal information such as your name, contact details, date of birth, and payment information.
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Usage Data: We collect information about how you interact with our website and services, including your IP address, browser type, and access times.
Use of Information
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Booking and Payment Processing: We use your personal information to process bookings, manage payments, and communicate with you about your tour.
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Customer Service: Your contact information allows us to respond to inquiries, provide customer support, and send important updates about your tour.
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Marketing: With your consent, we may use your information to send promotional materials and special offers related to Sunny Jeeps. You can opt out of these communications at any time.
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Improving Services: Usage data helps us analyse how our services are used, enabling us to improve our website and offerings.
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Personalised Service: We may use your personal information to provide a more personalised service, maintain accounts and records, conduct statistical analysis, and carry out market research surveys.
Information Sharing and Disclosure
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Service Providers: We may share your information with third-party service providers who assist with booking, payment processing, and customer support. These providers are required to protect your information and use it only for the purposes we specify.
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Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such changes and ensure your information is protected.
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Third Parties: Your personal information may be disclosed to third parties where you have consented to the disclosure or where you would reasonably expect such disclosure.
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Booking Technology Providers: Personal information may be provided to our booking technology provider and its associated partners. If the information comes via a distributor, it may be jointly accessed and used by them under agreed conditions.
Data
Sunny Jeeps takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is completely secure. Your credit card details are not saved during the payment process, nor are they viewable or accessible by us or any other parties.
Your Rights
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Access and Correction: You have the right to access and update your personal information held by Sunny Jeeps. If you need assistance, please contact our customer service team.
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Data Deletion: You can request the deletion of your personal information, subject to certain legal and contractual obligations.
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Opt-Out: You can opt out of receiving marketing communications from Sunny Jeeps at any time by following the unsubscribe instructions in our emails or contacting us directly.
Cookies
Our website uses cookies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.
Contact and Feedback
By booking a tour with Sunny Jeeps, you agree that we may contact you for feedback about your experience with us or our affiliates. We may contact you via email regarding special offers or promotions. If you prefer not to receive such communications, please select the opt-out option provided.
Use of Photos and Videos
You agree to allow Sunny Jeeps to use photographs, quotes, and video footage captured during your tour for promotional purposes, including on our website and social media platforms. If you do not wish to have your photograph featured, please inform us verbally on the day of your tour. If any promotional material is used without your consent and you wish to have it removed, please notify us, and we will take appropriate action.
Retention of Personal Information
Sunny Jeeps retains personal information as permitted by law to resolve disputes and enforce our policies. We may amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Compliance with Australian Privacy Law
Sunny Jeeps is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We ensure that all personal information is handled in accordance with these principles, which govern the collection, use, disclosure, and storage of personal information.
Changes to this Policy
Sunny Jeeps may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: contact@sunnyjeeps.com.au.